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Free Shipping on orders over £90

Delivery & Returns

I want to return my item(s)

You want to return your items because:

-  It’s defective

- It’s not the right size

- I don’t like the color

- I don’t like the item

- Or Other

First you will have to complete this form:

In Portuguese: https://bw-group.typeform.com/to/zFvmQ3

In Spanish: https://bw-group.typeform.com/to/PFMvay

In French: https://bw-group.typeform.com/to/zFvmQ3

In English: https://bw-group.typeform.com/to/HrrHxR

In the form, it will be asked some important information to assure that the return procedure is well done.

The products must be in their original conditions, not appearing to be used and must contain all the labels. We do not return products that have signs of being used, do not have labels and without invoice.

The exchange or return procedure must be done according to the following steps:

  1. You will have to put the products and the invoice inside the original packaging. In case you do not have the original packaging or it’s damaged, you may use a different packaging. Nevertheless, we do not assume possible damages during the transport.
  2. For Europe, rest of the world and islands (except continental Portugal and Spain), we do not do exchanges, we only return money.

Note: If you decide to send us an item back, weather you are exchanging or returning, without first contacting us we will be responsible for all fees, damages or possible loses.

 

Can I return more than one order or items from different orders in one go?

Yes, you can! Just make sure that when you email us at info@giannikavanagh.com or reach out to us through our social media platforms (below) you state that you will be returning from different orders. Also, don’t forget to place the invoice from each order inside the package.

Call us (9:00am – 7:00pm): +351936599595; Facebook: www.facebook.com/giannikavanagh; Instagram: @giannikavanagh; WhatsApp (9:00am - 8:00pm): +351936599595

 

What will cost to do an exchange?

For continental Portugal and Spain the exchanges are 100% free of charge.

For Islands, Europe and Rest of the World we only return money.

After completing the form (see bellow), we will explain in detail by email all the exchange steps. Nevertheless, if you have any doubt please contact us through the email info@giannikavanagh.com or through our social media (see bellow) for more information.

If you decide to send back to us a product, for exchange or return, without previously getting in touch with us, you will be 100% responsible for all costs and possible damages or losses.

In Portuguese: https://bw-group.typeform.com/to/zFvmQ3

In Spanish: https://bw-group.typeform.com/to/PFMvay

In French: https://bw-group.typeform.com/to/zFvmQ3

In English: https://bw-group.typeform.com/to/HrrHxR

Call us (9:00am – 7:00pm): +351936599595; Facebook: www.facebook.com/giannikavanagh; Instagram: @giannikavanagh; WhatsApp (9:00am - 8:00pm): +351936599595

What's the cost to make a return?

If you wish to return a product, we will refund the product value, nevertheless the shipping cost will not be refunded.

If you have any questions, please contact us through email info@giannikavanagh.com or through our social media (see bellow).

Call us (9:00am – 7:00pm): +351936599595; Facebook: www.facebook.com/giannikavanagh; Instagram: @giannikavanagh; WhatsApp (9:00am - 8:00pm): +351936599595

 

How long do I have to exchange or return my items?

You have 15 days starting from the date stated on your invoice.

 

How can I check the status of my exchange or return?

If you have any questions or doubts regarding you exchange or delivery please contact us by email (info@giannikavanagh.com) or through our social media platforms (below) stating your order number.

Call us (9:00am – 7:00pm): +351936599595; Facebook: www.facebook.com/giannikavanagh; Instagram: @giannikavanagh; WhatsApp (9:00am - 8:00pm): +351936599595

 

I have not yet received my refund

Refunds can take up to 30 days. We can only refund you once the item(s) have arrived at our storage facility and their condition has been verified. If you have not received a refund within 30 days please contact us immediately by email (info@giannikavanagh.com) or through our social media platforms (below) and let us know.

Note: As soon as we receive your package at our facilities we will send you an email. You must reply to that email in order for us to go ahead with the refund or exchange.

Call us (9:00am – 7:00pm): +351936599595; Facebook: www.facebook.com/giannikavanagh; Instagram: @giannikavanagh; WhatsApp (9:00am - 8:00pm): +351936599595

 

I got a defective item

If you receive a defective item send us an email at info@giannikavanagh.com or contact us through social media (below) with pictures of the items and of your invoice. We will contact the brand and let them know. As soon as they evaluate the condition of the items received and approve that indeed has been sent with a defect, we will ship out a new item to you within 15 days at no extra cost to you.

Call us (9:00am – 7:00pm): +351936599595; Facebook: www.facebook.com/giannikavanagh; Instagram: @giannikavanagh; WhatsApp (9:00am - 8:00pm): +351936599595

How much are the shipping costs?

Balearic Islands, Germany, Austria, Belgium, Netherlands, France, Ireland, England, Italy, Luxembourg, Monaco, Denmark, Finland, Greece and Sweden

UPS - For express shipping in 48h on orders under 150 Euros: 10 Euros per shipment

UPS - For express shipping in 48h on orders over 150 Euros: 20 Euros per shipment

 

Croatia, Hungary, Poland, the Czech Republic, Slovakia, Slovenia, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta and Romania

UPS - For express shipping in 24h on orders under 150 Euros: 15 Euros per shipment

UPS - For express shipping in 24h on orders over 150 Euros: 25 Euros per shipment

 

Andorra, Gibraltar, Melilla, the Canary Islands and the rest of the world

UPS - For express shipping in 48h on orders under 150 Euros: 15 Euros per shipment

UPS - For express shipping in 48h on orders over 150 Euros: 30 Euros per shipment

 

Continental Portugal

MRW - For express shipping in 24h on orders under 50 Euros: 5 Euros per shipment

MRW - For express shipping in 24h on orders over 50 Euros: Free shipment

 

Continental Spain

MRW - For express shipping in 24h on orders under 50 Euros: 5 Euros per shipment

MRW - For express shipping in 24h on orders over 50 Euros: Free shipment

 

Madeira and Azores

CHRONOPOST  - Delivered in 5-7 business days: Up to 150 Euros: 10 Euros per shipment

CHRONOPOST  - Delivered in 5-7 business days: Over 150 Euros: 25 Euros per shipment

 

How can I track my order?

Once your order is shipped we will send you a confirmation email. You can reply to that email requesting your order’s tracking number. You can then use the number to track your order by entering it on the shipping company’s website (below).

- UPS: www.ups.com

- Chronopost: www.chronopost.pt

- MRW: www.mrw.es or www.mrw.pt

If anything happens to your parcel during shipment, we will immediately reach out to you.

Call us (9:00am – 7:00pm): +351936599595; Facebook: www.facebook.com/giannikavanagh; Instagram: @giannikavanagh; WhatsApp (9:00am - 8:00pm): +351936599595

 

How long does it take to receive my order?

France, Germany, Austria, Belgium, Netherlands, Latvia, Luxembourg, United Kingdom, Northern Ireland, Poland, Czech Republic, Italy, Denmark, Sweden, Finland, Croatia, Slovenia, Slovakia, Greece, Romania, Lithuania, Estonia, Hungary, Madeira, Azores, Balearic Islands, Canary Islands, Melilla, Andorra, Malta, Bulgaria, Gibraltar, Ceuta, Switzerland and rest of the world: Carrier UPS - Delivery Time: 48 hours

Continental Portugal: Carrier MRW - Delivery Time: 24 hours

Madeira and Azores: Carrier Chronopost - Delivery time: 5 - 7 business days

Continental Spain: Carrier MRW - Delivery Time: 24 hours

Note: Delivery times may change according to external factors such as holidays, weekends, festive dates, time zones and country laws (customs). If a delivery is attempted but no one is at the address, that can also delay the delivery.

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